Frequently Asked Questions

Learn more about the self-storage options we provide here at Stop and Store in Kelowna. Full terms and conditions are available upon request. If you have any other questions, please don’t hesitate to contact us.
1What unit sizes are available?
We have many sizes of storage units to choose from. Don’t worry if you don’t know how much space you need to store all your things—just give us a call and we can help you determine your storage needs. All of our units are 7 feet tall and our sizes are: 50 sq. ft. 70 sq. ft. 90 sq. ft. 110 sq. ft. 130 sq. ft.
2 Do I have to reserve in advance or give cancellation notice?
Depending on availability, you can hold a unit for up to 2 weeks or move in immediately. You do not need to sign a long-term agreement, we only require 2 weeks of notice to terminate your contract and confirmation after you vacate the unit. No deposit is required, but we do reserve the right to charge any damage, excess cleaning or item disposal to your card.
3What are your rates and are there any additional costs?
Our rates start at $25 per week, with discount promotions and pre-paid rates offered as well. We also provide insurance converge options. There are never any extra or hidden charges. Please note we do not offer refunds for partly used months.
4 How do I book and how can I pay?
We require a credit card to book a unit. We will provide a complimentary padlock for your unit, which is yours to keep. We accept all major credit cards and debit for payment.
5Do your offer moving services?
We can recommend several local moving companies who can help you, or if you prefer to DIY, we offer dollies and drive-up access to make the move easier.
6Are there any restrictions on stored items?
  • Living creatures
  • Food or perishable items unless securely packed and protected
  • Flammables or combustibles
  • Firearms, ammunition, explosives or other weapons
  • Compressed gas
  • Chemicals or other potentially dangerous materials
  • Illegal substances or illegally obtained goods
  • Odourous items
  • 7What hours can I access my things?
    We offer flexible access to your storage unit.